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Exchange and return policy

Q: How is your exchange and return policy?


A:Wigstime.com specializes in Wigs production and sales. We devote ourselves in providing you premium quality wigs with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.
Definite details below:

  • 1. The customer who isn't satisfied with the wigs, please contact us by email service@wigstime.com within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue this item is not available.
  • 2. Please send pictures of the wig to us when you decide to make exchange or return.
  • 3. The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference.
  • 4. There won't be any re-stocking fee charged for exchange, but Clients need to afford the shipping cost of the wig. For refund cases the shipping fee will be deducted form your refund. But if it our responsibility, you get full refund. After we confirm your exchange or return request, then you can send the wig back with it.
  • 5. In order to ensure the safe transport of the wig ,be sure to contact us before sending the wig back, Please ! We have the right to refuse to sign for the package if you send them back without our permission! Otherwise you will be responsible for all the losses arising there from.
  • 6. This promise is applied for the in stock wigs, not include any used wigs, custom lace wigs, special offer products except for any quality problem. Please make sure Merchandise is in new condition, unused, uncut and in original packaging.
  • 7. If customers can follow the above items, please contact with service@wigstime.com to fill in the returning application.